When you live in Canada, the easiest airline to fly when traveling between countries is Air Canada. I can say, however, that I will avoid these crooks in the future if at all possible. I can’t believe their arrogance. Here’s what happened…
I’m flying home on Easter weekend from California to see my family in Ottawa for a few days. I fly Air Canada overnight to Toronto and then went to wait for my flight to Ottawa. What luck! There’s an earlier flight! I went to the counter and asked if I could travel on that earlier flight instead. I had no checked luggage, so there’s no problem. They wanted me to pay a $50 “change fee”! I couldn’t believe it! I asked to see the manager and she rather unpolitely told me that my ticket did not allow for free changes. I tried to explain to her that I would have taken this flight had it been offerred during my booking, but it had not been. She wouldn’t budge. I thought customers were supposed to be valued, sometimes even “right”.
A few weeks later I flew Alaska Airlines and, for various reasons, had this over two different itineraries and three different flights. This time, though, when I arrived in time to catch an earlier flight, they promptly processed me through with a “Thank your for choosing Alaska Airlines.” Better yet, they did this for me twice!
Given a choice, I sure know which airline I’ll fly in the future.
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