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Of Airlines and Men

When you live in Canada, the easiest airline to fly when traveling between countries is Air Canada.  I can say, however, that I will avoid these crooks in the future if at all possible.  I can’t believe their arrogance.  Here’s what happened…

I’m flying home on Easter weekend from California to see my family in Ottawa for a few days.  I fly Air Canada overnight to Toronto and then went to wait for my flight to Ottawa.  What luck!  There’s an earlier flight!  I went to the counter and asked if I could travel on that earlier flight instead.  I had no checked luggage, so there’s no problem.  They wanted me to pay a $50 “change fee”!  I couldn’t believe it!  I asked to see the manager and she rather unpolitely told me that my ticket did not allow for free changes.  I tried to explain to her that I would have taken this flight had it been offerred during my booking, but it had not been.  She wouldn’t budge.  I thought customers were supposed to be valued, sometimes even “right”.

A few weeks later I flew Alaska Airlines and, for various reasons, had this over two different itineraries and three different flights.   This time, though, when I arrived in time to catch an earlier flight, they promptly processed me through with a “Thank your for choosing Alaska Airlines.”  Better yet, they did this for me twice!

Given a choice, I sure know which airline I’ll fly in the future.

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